Troubleshooting your Cadence weight scale

Having trouble with your Cadence weight scale? Whether it’s an error message or an unexpected reading, we understand how frustrating that can be. Keeping track of your weight is important for your health, and we want to help you make it easy.

Below, we’ll walk you through common problems and simple solutions to get your scale working correctly again.

White Cadence weight scale

Scale won’t power on

If your scale isn’t turning on, it’s possible that the batteries are not properly installed.

Re-insert the batteries by opening the battery door in the back of the scale.
Insert the batteries (4 x 1.5V AA) according to the + and - indications inside the battery compartment.
If inserted properly, the LCD will power on.
If your scale still won’t turn on, replace the batteries.

Replacing the scale batteries

When an empty battery symbol blinks and your device powers off, it’s time to replace the scale batteries.

Replace all four batteries at the same time. Do NOT mix old batteries with the new ones.
Replace the batteries by opening the battery door in the back of the scale.
Insert the batteries (4 x 1.5V AA) according to the + and - indications inside the battery compartment.
When inserted properly, the LCD will power on.

Signal, data transmission, and connection errors

When your scale LCD displays a no signal error on its own or alongside an E3, E4, or E6 error code, the scale is having trouble finding a signal, transmitting data, or connecting to a server.

Move your scale to an area with a stronger signal, preferably closer to a window or to a higher floor. You can use your mobile phone to help determine signal strength.
Retake your measurement.
If the issue persists, contact the Cadence Care Team at 855-613-0778

SIM errors

If your scale’s LCD displays a SIM error or an E5 error code, there is an error with your scale’s SIM card and it’s time to check or re-install the SIM card.

Flip your scale over to find the SIM card compartment door inside the battery compartment, labeled “SIM”.
Open the SIM card door with a screwdriver and then you can check and re-install the SIM card.

All scale error codes

Black Bodytrace™ weight scale

Scale won’t power on

If your scale isn’t turning on when stepping on the glass platform, it’s possible that the batteries are drained or not properly installed.

Re-insert the batteries by opening the battery door in the back of the scale.
Insert the batteries (4 x 1.5V AA) according to the + and - indications inside the battery compartment.
If inserted properly, the LCD will power on.
If your scale still won’t turn on, replace the batteries with new Duracell AAs.

Installing or replacing the scale batteries

If this is your first time using the device or you need to replace the scale batteries:

Replace all four batteries at the same time. Do NOT mix old batteries with the new ones.
Replace the batteries by opening the battery door in the back of the scale.
Insert the batteries (4 x 1.5V Duracell AA) according to the + and - indications inside the battery compartment.
When inserted properly, the LCD will power on.

Inconsistent scale readings

If your readings are too high or low, or if readings vary significantly between measurements, take these steps to ensure you're using the scale properly.

Place the scale on a hard, even surface. Avoid using the scale on carpet.
Make sure you stay still and don't talk during your reading.

Other scale error codes

If you've tried these steps and are still experiencing issues, don't hesitate to contact us at (855) 613-0778.

Any information provided on this website is intended for general educational purposes and is not intended to be medical advice. You should always consult with your own medical provider about your health and medical questions and never rely on this or any other website alone to make medical decisions. Do not delay seeking medical advice or disregard any medical advice you have received from your provider because of anything you read on the website.